Return & Refund Policy

Last Updated: July 17, 2026

Thank you for shopping with Questnory.

This Return and Refund Policy explains the conditions and procedures that apply to returns, exchanges, cancellations, damaged or defective products, and refunds for purchases made through Questnory.

By placing an order with Questnory, you acknowledge that you have reviewed and agreed to this policy. Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer protection law.

1. Return Period

Unless an exception described in this policy applies, eligible products may be returned within 30 calendar days after the recorded delivery date.

To qualify for a return, the product must:

• Be unused, unworn, unassembled, and in substantially the same condition in which it was received

• Include all original packaging, manuals, accessories, cables, parts, cards, tokens, dice, inserts, promotional items, and tags

• Include any factory seals or protective materials required under the product-specific conditions below

• Be accompanied by valid proof of purchase from Questnory

• Receive return authorization from Questnory before being shipped

Submitting a return request does not automatically approve the return. All returns are subject to review under this policy.

2. How to Request a Return

To request a return, contact us at:

Email: dasrtnhiomkl@gmail.com

Please include:

• Your order number

• The full name and email address used for the order

• The product you wish to return

• The reason for the return

• Photographs or video when reporting damage, defects, missing parts, or an incorrect item

If the request is approved, we will provide return instructions and, when applicable, a Return Authorization number.

Do not return a product before receiving written return instructions from Questnory.

Products must not be returned to a supplier, manufacturer, carrier facility, fulfillment center, or any address printed on the original shipping package unless that exact address is provided in our return instructions.

An address appearing on a shipping label is not necessarily an authorized return address.

Returns sent without prior authorization, sent to an unauthorized address, or sent after the authorized return period may be refused, returned to the sender, or considered ineligible for a refund to the extent permitted by applicable law.

3. Product Condition Requirements

Customers are responsible for returning products in secure packaging that reasonably protects the products during transit.

Returned products may be ineligible for a full refund if they:

• Show signs of use, wear, assembly, installation, alteration, or misuse

• Are damaged after delivery

• Are missing packaging, manuals, cables, accessories, game components, inserts, or promotional items

• Have had serial numbers, labels, identification markings, or security seals removed or altered

• Are returned in a condition that materially reduces their resale value

• Are different from the product originally supplied by Questnory

Where legally permitted, Questnory may deny the return or reduce the refund to account for missing components, customer-caused damage, or a material loss in value.

4. Board Games, Card Games, Puzzles, and Tabletop Products

Board games, card games, tabletop games, puzzles, miniatures, collectible products, and similar products may contain components that cannot be reliably verified after opening.

For change-of-mind returns, these products must generally remain unopened, unused, and in their original factory-sealed packaging.

Products with removed shrink-wrap, opened factory seals, punched tokens, opened card packs, assembled miniatures, marked score sheets, sorted components, or other evidence of use may not be eligible for a change-of-mind return.

This restriction does not apply when the product was delivered damaged, defective, incorrect, materially different from its description, or missing components, or when a return is otherwise required by applicable law.

5. Gaming Electronics and Accessories

Gaming keyboards, mice, headsets, controllers, microphones, charging products, electronic accessories, and similar products must be returned with all original components, cables, adapters, manuals, packaging, and accessories.

For change-of-mind returns, electronic products must not show evidence of extended use, alteration, liquid exposure, physical damage, unauthorized repair, or removal of serial numbers.

Products that have been modified, disassembled, damaged through improper installation, or used in a manner inconsistent with their instructions may not qualify for a refund.

Opening a product solely to reasonably inspect it does not automatically establish eligibility or ineligibility. The product’s condition, completeness, use, and any applicable product-specific return restrictions will be considered.

6. Compatibility and Customer Selection

Customers are responsible for reviewing product dimensions, system requirements, platform compatibility, age recommendations, language, edition, region, model numbers, and other product specifications before placing an order.

A product ordered for an incompatible console, computer, device, game edition, or other setup will generally be treated as a change-of-mind return when the compatibility information was accurately disclosed before purchase.

If the product listing contained materially inaccurate compatibility information, please contact us with supporting details so that we can review the matter as a possible incorrect or misdescribed product.

Questnory does not guarantee compatibility beyond the specifications expressly stated on the applicable product page.

7. Non-Returnable Products

The following products are not eligible for change-of-mind returns, except where required by applicable law:

• Gift cards and store credits

• Digital products, downloadable content, digital codes, activation keys, subscriptions, or electronically delivered items after delivery or disclosure

• Personalized, engraved, modified, or custom-made products

• Products clearly identified as Final Sale before purchase

• Clearance products clearly identified as non-returnable before purchase

• Opened collectible card packs, randomized products, blind boxes, or similar products with unknown contents

• Used, assembled, altered, or customer-damaged products

• Products missing essential parts, accessories, packaging, or identification labels

• Products returned after the applicable return period

• Products not purchased directly from Questnory

A Final Sale designation does not eliminate any non-waivable rights relating to products that arrive damaged, defective, incorrect, or materially different from their description.

8. Damaged, Defective, Incorrect, or Incomplete Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible and preferably within seven calendar days after delivery.

Please provide:

• Your order number

• A clear description of the problem

• Photographs of the product

• Photographs of the external packaging and shipping label

• Photographs of damaged areas, missing components, or incorrect products

• Video evidence when reasonably necessary to demonstrate an electronic or mechanical defect

Please retain the product, all components, and the original packaging until we complete our review.

Depending on the circumstances, product availability, and applicable law, we may offer one or more of the following:

• Replacement parts

• A replacement product

• An exchange

• A partial refund

• A full refund

• Other appropriate corrective action

We may request reasonable troubleshooting or additional evidence before determining whether an electronic product is defective.

The preferred seven-day reporting period helps us investigate carrier and fulfillment issues efficiently. It does not eliminate any rights that cannot legally be limited based solely on the passage of that period.

9. Return Shipping Costs

For approved change-of-mind returns, the customer is generally responsible for return shipping costs.

For a verified damaged, defective, incorrect, incomplete, or materially misdescribed product, Questnory will provide an appropriate return solution. Depending on the circumstances, this may include a prepaid return label, reimbursement of reasonable return shipping costs, replacement without return, or another remedy.

Customers must follow the return instructions provided by Questnory. Return shipping expenses incurred without prior approval may not be reimbursed.

Return shipping costs, expedited shipping charges, customs charges, packaging costs, and other independently incurred expenses are not refundable unless expressly approved by Questnory or required by applicable law.

10. Return Transit and Tracking

When the customer is responsible for arranging return shipment, the return should be sent using a trackable shipping service.

Please retain:

• The shipping receipt

• The tracking number

• Proof of the return address

• Photographs of the packaged return, when appropriate

Unless Questnory supplied the return label, the customer remains responsible for the return shipment until it is delivered to the authorized return location.

Questnory is not responsible for a customer-arranged return that is lost, damaged, delayed, misdirected, or delivered to an unauthorized address.

11. Inspection and Refund Approval

After an authorized return is delivered, it will be inspected to confirm:

• The identity of the returned product

• The product’s condition

• The presence of all required components and packaging

• Compliance with the return instructions

• Whether the stated reason for return is supported by the product’s condition

We will notify you after the return has been reviewed.

The delivery of a return package does not automatically guarantee approval of a refund.

If the return is approved, the applicable refund will be issued to the original payment method unless another method is required by law or agreed to in writing.

12. Refund Processing Time

Approved refunds are generally initiated within 5–10 business days after the returned product has been received and inspected.

After Questnory initiates the refund, additional processing time may be required by the bank, card issuer, payment provider, or financial institution.

Questnory does not control processing delays caused by an external payment provider.

If a refund does not appear after a reasonable processing period, please contact your payment provider and then contact us with your order details.

13. Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns.

Original shipping charges will be refunded when required by applicable law or when the entire return results from a verified Questnory error, such as an incorrect product or a materially defective product.

Optional expedited shipping fees and other upgraded delivery charges selected by the customer may remain non-refundable to the extent permitted by law.

14. Exchanges

Questnory does not guarantee direct exchanges for change-of-mind requests.

When an exchange is approved, availability cannot be guaranteed until the replacement product is processed.

For damaged, defective, incorrect, or incomplete products, we may offer a replacement or exchange when appropriate. If an approved replacement is unavailable, we may issue a refund or offer another remedy permitted under this policy and applicable law.

Customers should not place a second order under the assumption that the original order will automatically be refunded.

15. Order Cancellations

Customers may request an order cancellation by contacting us as soon as possible after placing the order.

Cancellation requests submitted within 12 hours are more likely to be reviewed before fulfillment begins, but cancellation is not guaranteed.

An order cannot normally be cancelled after it has entered processing, been transferred to a fulfillment provider, received a shipping label, or been shipped.

If cancellation is no longer possible, the customer may request a return after delivery, subject to this policy.

A cancellation request is not effective until Questnory confirms the cancellation in writing.

16. Shipping Delays and Unavailable Products

Shipping and delivery estimates are not guarantees unless expressly identified as guaranteed.

If we determine that an order cannot be shipped within the timeframe stated at the time of purchase, we will provide notice and available options in accordance with applicable law.

Where required, customers will be given the option to consent to a revised shipping timeframe or cancel the affected unshipped product for a full and prompt refund.

If we determine that a product cannot be supplied, we may cancel the affected product and issue a refund to the original payment method.

Questnory will not substitute a materially different product, including a different model, design, edition, or color, without the customer’s agreement.

17. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

If an order has not entered fulfillment, we will attempt to process a requested address correction, but changes are not guaranteed.

Questnory is not responsible for delivery failure, delay, or loss resulting from an address entered incorrectly by the customer to the extent permitted by applicable law.

If a shipment is returned because of:

• An incorrect or incomplete address

• An undeliverable address

• Refused delivery

• Failure to collect the shipment

• Repeated unsuccessful delivery attempts

We may offer, depending on the circumstances:

• Reshipment after payment of additional shipping costs

• A refund of the eligible product price after deducting non-refundable shipping or carrier charges

• Cancellation where reshipment is not reasonably available

Any deduction will be limited to amounts permitted by applicable law.

18. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

• Check the delivery location, mailbox, reception area, household members, neighbors, and any secure delivery area

• Confirm that the shipping address on the order was correct

• Contact the carrier for available delivery details

• Contact Questnory promptly with your order number

We will review the available tracking information and assist with a reasonable investigation.

A carrier’s delivered scan will be considered relevant evidence but will not automatically determine the outcome of every claim. Resolution will depend on the available documentation, carrier findings, order circumstances, and applicable law.

Questnory may request a written statement, carrier claim information, identity verification, or other reasonable documentation before approving a replacement or refund.

19. Refused and Unclaimed Packages

Refusing delivery does not automatically create an approved return or guarantee a full refund.

A refused or unclaimed package must be returned to an appropriate location and inspected before refund eligibility can be determined.

Carrier return charges, original shipping costs, import charges, and other expenses caused by refusal or failure to collect a shipment may be deducted from the refund to the extent permitted by applicable law.

Customers should contact Questnory before refusing a delivery whenever reasonably possible.

20. Bundles, Sets, and Promotional Products

Products sold as a bundle, kit, set, or multipack must normally be returned together with all included components.

A partial return of a bundle may be refused or refunded based on the regular price of the retained items to the extent disclosed and permitted by law.

Free gifts, promotional items, and bonus products supplied with a purchase must be returned with the qualifying product. If a promotional item is not returned, its stated or reasonable retail value may be deducted from the refund where legally permitted.

21. Manufacturer Warranties

Certain products may include a separate manufacturer warranty.

Any manufacturer warranty is subject to the manufacturer’s own terms, eligibility requirements, territory restrictions, registration requirements, and claim procedures.

A manufacturer warranty does not replace this policy and does not limit any consumer rights that cannot legally be waived.

Questnory does not make or extend a manufacturer warranty unless expressly stated in writing on the applicable product page.

22. International Returns

For orders shipped outside the United States, when international shipping is available:

• Customers are responsible for reviewing local import requirements before ordering

• Import duties, brokerage charges, customs fees, and local taxes are generally non-refundable

• Customers are generally responsible for return shipping and return-related import charges for change-of-mind returns

• Different return instructions may apply depending on the destination and product location

If the return results from a verified Questnory error, we will provide an appropriate remedy consistent with applicable law.

23. Suspected Fraud or Return Abuse

Questnory may review and, where legally permitted, decline return requests involving reasonable evidence of:

• A product different from the product originally supplied

• Altered or removed serial numbers

• Empty-package claims inconsistent with shipment records

• Repeated misuse of return procedures

• Intentional product damage

• Fabricated evidence

• Unauthorized payment activity

• Other fraudulent or abusive conduct

This section does not prevent a customer from exercising legitimate rights or reporting a genuine product or delivery problem.

24. Policy Changes

Questnory may update this Return and Refund Policy from time to time.

The policy applicable to an order will generally be the version presented or made available at the time the order was placed, except where a change is required by applicable law.

Material changes will not retroactively reduce rights that already apply to a completed purchase.

25. Contact Information

For questions or requests relating to returns, exchanges, cancellations, damaged products, or refunds, contact:

Questnory Customer Support
Email: dasrtnhiomkl@gmail.com

Please include your order number and relevant supporting information so that we can review your request efficiently.

This Return and Refund Policy should be read together with Questnory’s Shipping Policy, Terms of Service, Privacy Policy, and Contact Us page.