Shipping & Delivery Policy

Last Updated: July 17, 2026

Thank you for shopping with Questnory.

This Shipping and Delivery Policy explains how orders placed through Questnory are processed, shipped, tracked, and delivered. It also describes the procedures that apply to address changes, split shipments, delivery delays, missing packages, and international orders.

This policy applies to physical products purchased directly through https://questnory.us.

1. Shipping Destinations

Questnory ships to eligible addresses within the United States and to selected international destinations when international shipping is available.

Available shipping destinations are determined by the delivery options displayed during checkout. Certain products may not be available for delivery to every location because of carrier limitations, product restrictions, package dimensions, or other logistical requirements.

Successfully submitting an order does not guarantee that every product can be shipped to the submitted address. If we cannot fulfill an order to the selected destination, we will contact the customer and provide an appropriate cancellation, refund, or alternative solution.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment authorization and order verification.

Business days are Monday through Friday, excluding applicable holidays.

Processing may take up to five business days during:

• Holidays

• Promotional events

• Periods of unusually high demand

• Inventory verification

• Payment or identity verification

• Severe weather or operational interruptions

• Other circumstances affecting fulfillment

Processing time is separate from shipping and delivery time.

Submitting an order does not mean that the order has shipped. An order is considered shipped when it has been physically transferred to the applicable carrier or delivery provider.

3. Order Confirmation

After placing an order, customers will normally receive an order confirmation at the email address submitted during checkout.

The order confirmation indicates that we have received the order. It does not necessarily mean that the order has completed processing or entered shipment.

Customers are responsible for reviewing the order confirmation and promptly reporting any apparent error involving:

• Product selection

• Quantity

• Shipping address

• Contact information

• Billing information

Questnory may contact customers when additional information is reasonably required to process or verify an order.

4. Shipping Fee

Questnory generally charges the following standard shipping fee:

Flat Shipping Fee: $6.90 per order

The final shipping charge applicable to an order will be displayed before the customer completes checkout.

A different shipping charge may apply when clearly disclosed at checkout due to:

• International delivery

• Oversized or unusually heavy products

• Remote delivery locations

• Special carrier requirements

• Expedited or optional shipping services

Original shipping fees are generally non-refundable after an order has shipped, except when the refund results from a verified Questnory error, a cancelled unshipped order, or when a refund is otherwise required by applicable law.

Import duties, taxes, customs charges, and brokerage fees are not included in the standard shipping fee unless expressly stated during checkout.

5. Estimated Delivery Time

Estimated delivery times begin after the order has completed processing and has been transferred to the carrier.

General delivery estimates are:

United States:
Approximately 5–10 business days after shipment

International Destinations:
Approximately 10–20 business days after shipment

A different estimate displayed on the applicable product page, at checkout, or in the shipping confirmation may apply to a particular product or destination.

Delivery estimates are provided for general guidance and are not guaranteed arrival dates unless expressly identified as guaranteed.

Delivery may take longer because of:

• Carrier delays

• Weather conditions

• Natural disasters

• Seasonal shipping demand

• Customs inspection

• International border processing

• Local delivery restrictions

• Incorrect or incomplete addresses

• Failed delivery attempts

• Product availability

• Security inspections

• Labor disputes

• Events outside reasonable operational control

Questnory does not guarantee delivery by a particular date based solely on a general estimated delivery range.

6. Shipping Confirmation and Tracking

When tracking information is available, Questnory will send a shipping confirmation email containing the applicable tracking number or tracking link.

Tracking information may not become active immediately after the shipping confirmation is issued. Carriers may require several business days to scan, transfer, or update a shipment in their tracking system.

A temporary lack of tracking movement does not necessarily mean that the package has not shipped or has been lost.

Customers should confirm that the email address submitted during checkout is accurate and should also review spam or junk folders for order communications.

Questnory is not responsible for a customer’s inability to receive an email caused by:

• An incorrect email address

• Full mailbox storage

• Email filtering

• Spam settings

• Customer email provider errors

This does not affect any rights the customer may have regarding the underlying order.

7. Shipping Carriers and Fulfillment Locations

Questnory may use different carriers and logistics providers depending on the product, destination, package size, availability, and delivery requirements.

Carriers may include, but are not limited to:

• USPS

• UPS

• FedEx

• DHL

• Regional or local delivery providers

Questnory does not guarantee that a particular carrier will be used unless expressly agreed to in writing.

Products may be processed or fulfilled from different locations. The origin shown in tracking information or on a shipping label may therefore differ between products in the same order.

An address appearing on a package or shipping label must not be used as a return address unless Questnory provides that exact address in written return instructions.

8. Split Shipments

Orders containing multiple products may be divided into separate shipments.

This may occur when products:

• Are stored at different fulfillment locations

• Become available at different times

• Require different carriers

• Have different package dimensions

• Are subject to different delivery restrictions

Customers may receive more than one shipping confirmation and tracking number for the same order.

Questnory will not charge an additional standard shipping fee solely because we divide an order into multiple shipments after checkout.

The delivery of one package does not necessarily mean that the entire order has been delivered. Customers should review all available tracking numbers before reporting missing items.

9. Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

Address change requests should be submitted as soon as possible and preferably within 12 hours after the order is placed.

To request an address change, contact:

Email: dasrtnhiomkl@gmail.com

Please include the order number and the complete corrected address.

Address changes are not guaranteed. Once an order has entered processing, been transferred to a fulfillment provider, received a shipping label, or been shipped, we may be unable to modify the address.

A requested address change is not effective unless Questnory confirms the change in writing.

Customers should not submit a second order merely because an address change request has not yet received a response.

10. Incorrect or Incomplete Addresses

Questnory is not responsible for delays, failed delivery, or additional carrier charges resulting from incorrect or incomplete information supplied by the customer, to the extent permitted by applicable law.

This may include:

• Incorrect street numbers

• Missing apartment or unit numbers

• Incorrect postal codes

• Misspelled recipient names

• Incomplete addresses

• Invalid telephone numbers

• Incorrect country or state information

If an address error is discovered before fulfillment begins, we will make a reasonable effort to correct it.

If a package has already shipped, the customer may need to contact the carrier directly. Carrier-requested address changes may not be available and may involve additional fees.

Questnory cannot guarantee that a package will be intercepted, redirected, or recovered after shipment.

11. Returned, Refused, or Unclaimed Shipments

A shipment may be returned to a fulfillment location because of:

• An incorrect or incomplete address

• An undeliverable address

• Refused delivery

• Failure to collect the package

• Repeated unsuccessful delivery attempts

• Failure to pay applicable customs charges

• Other recipient-related delivery issues

After the returned shipment is received and reviewed, Questnory may offer:

• Reshipment after payment of additional shipping costs

• A refund of the eligible product amount

• Cancellation when reshipment is not reasonably available

Original shipping costs, return-to-sender charges, customs charges, and additional carrier costs may be deducted from the refund when the return was caused by information or conduct attributable to the customer and when such a deduction is permitted by applicable law.

Refusing a package does not automatically create an approved return or guarantee a full refund.

Customers should contact Questnory before refusing delivery whenever reasonably possible.

12. Order Changes and Cancellations

Customers may request an order cancellation by contacting us as soon as possible after placing the order.

Cancellation requests submitted within 12 hours are more likely to be reviewed before fulfillment begins, but cancellation is not guaranteed.

An order may no longer be cancellable after it:

• Enters processing

• Is transferred to a fulfillment provider

• Receives a shipping label

• Is packaged for dispatch

• Is physically transferred to a carrier

A cancellation request is not effective unless Questnory confirms the cancellation in writing.

If cancellation is no longer possible, the customer may request a return after delivery in accordance with the Questnory Return and Refund Policy.

13. Shipping Delays

Questnory makes reasonable efforts to process and ship orders within the timeframe communicated at the time of purchase.

If we determine that an order cannot be shipped within the applicable stated timeframe, we will provide notice and available options in accordance with the circumstances and applicable law.

The notice may include:

• The reason for the delay

• A revised estimated shipping date

• An option to continue waiting

• An option to cancel the affected unshipped product

• Information regarding the applicable refund

Where required, customers will be given the opportunity to consent to a revised shipping timeframe or cancel the affected unshipped product for a full and prompt refund.

If we cannot provide a reliable revised shipping date, we may cancel the affected product and issue a refund rather than retain the order indefinitely.

Questnory will not substitute a materially different product, model, color, edition, or configuration without the customer’s approval.

14. Lost or Significantly Delayed Packages

A shipment may occasionally experience an unusual delay or appear to be lost in transit.

Before contacting Questnory, customers should:

• Review the tracking information

• Allow time for recently issued tracking to update

• Confirm the shipping address

• Check for carrier notices

• Contact the carrier when appropriate

Customers should then contact Questnory at dasrtnhiomkl@gmail.com and provide:

• The order number

• The affected tracking number

• A description of the issue

• Any carrier claim or reference number

• Any relevant supporting documentation

Questnory will review the available tracking records and may contact the carrier or fulfillment provider.

Resolution may include, depending on the investigation, product availability, order circumstances, and applicable law:

• Continued carrier investigation

• Replacement

• Reshipment

• Partial refund

• Full refund

• Another appropriate remedy

Customers must cooperate with reasonable carrier or payment-provider investigation requirements.

Submitting a lost-package claim does not automatically guarantee a replacement or refund before the investigation is completed.

15. Packages Marked as Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

• Check the mailbox, porch, reception desk, parcel locker, garage, or designated delivery area

• Ask household members, building staff, or neighbors

• Confirm the address shown on the order

• Review any delivery photograph or carrier notice

• Allow a reasonable period in case the carrier updated tracking before final placement

• Contact the carrier for delivery details

• Contact Questnory promptly

Questnory will review the available information and provide reasonable assistance.

A carrier’s delivered scan is relevant evidence of delivery but does not automatically determine the outcome of every claim.

Questnory may request:

• Written confirmation from the customer

• Carrier claim information

• Proof of identity

• Address verification

• A police or incident report when reasonably appropriate

• Other documentation reasonably necessary to investigate the claim

Any replacement or refund decision will be based on the available evidence, carrier findings, order circumstances, prior claim history, and applicable law.

16. Damaged or Tampered Packages

Customers should inspect packages promptly after delivery.

If a package or product arrives damaged, opened, incomplete, or visibly tampered with, the customer should:

• Photograph the external package

• Photograph the shipping label

• Photograph all damaged or missing components

• Keep all original packaging

• Avoid discarding the product or package

• Contact Questnory promptly

Damage, defect, incorrect-product, and missing-component claims are handled under the Questnory Return and Refund Policy.

Customers should not return a damaged product without first receiving written return instructions.

17. International Shipping

International shipping is available only to destinations accepted during checkout.

International customers are responsible for reviewing applicable import requirements before ordering.

International shipments may be subject to:

• Import duties

• Customs taxes

• Brokerage fees

• Handling fees

• Inspection charges

• Local taxes

• Other government or carrier-imposed charges

Unless expressly stated otherwise, these charges are not included in the product price or standard shipping fee and are the responsibility of the recipient.

Questnory does not control customs assessments, customs procedures, or border processing times.

Refusal to pay applicable import charges may cause the shipment to be delayed, abandoned, destroyed, or returned. Any resulting charges may be deducted from an available refund to the extent permitted by applicable law.

International customers are responsible for ensuring that the ordered products may lawfully be imported, possessed, and used in the destination country.

18. Product and Destination Restrictions

Certain products may not be eligible for delivery to every destination because of:

• Battery shipping restrictions

• Carrier limitations

• Product dimensions or weight

• Import restrictions

• Local laws

• Manufacturer distribution restrictions

• Postal service limitations

If an ordered product cannot be shipped to the selected destination, Questnory may cancel the affected product and issue a refund to the original payment method.

Questnory is not responsible for a customer’s inability to use a legally delivered product because of undisclosed local restrictions or compatibility requirements, except where the product information supplied by Questnory was materially inaccurate.

19. Delivery Instructions

Customers may enter reasonable delivery instructions where the checkout system provides that option.

Delivery instructions are transmitted for convenience but are not guaranteed to be followed by the carrier.

Questnory cannot guarantee:

• Delivery at a specific time of day

• Telephone contact before delivery

• Placement in a specific location

• Signature-free delivery

• Delivery directly to a named individual

Some packages may require a signature because of product value, carrier policy, location, or security requirements.

The customer is responsible for ensuring that an authorized person is available when a signature is required.

20. Events Outside Reasonable Control

Questnory is not responsible for delays caused solely by events outside its reasonable control, including severe weather, natural disasters, carrier interruptions, government actions, customs procedures, labor disputes, public emergencies, transportation failures, or similar events.

This section does not eliminate obligations that cannot legally be excluded, including any obligation to provide legally required delay notices, cancellation options, or refunds for unshipped products.

21. Policy Changes

Questnory may update this Shipping and Delivery Policy from time to time.

The policy applicable to an order will generally be the version made available when the order was placed, except where a change is required by applicable law.

Updates will not retroactively eliminate rights that already apply to a completed purchase.

22. Contact Information

For shipping, tracking, address, or delivery questions, contact:

Questnory Customer Support
Email: dasrtnhiomkl@gmail.com
Official Website: https://questnory.us

Please include your order number and relevant tracking information so that we can review your inquiry efficiently.

Most customer inquiries are reviewed within 1–3 business days, Monday through Friday, excluding applicable holidays.

This Shipping and Delivery Policy should be read together with Questnory’s Return and Refund Policy, Terms of Service, Privacy Policy, and Contact Us page.