Privacy policy

Privacy Policy

Last Updated: July 17, 2026

Questnory operates the online store available at https://questnory.us.

Throughout this Privacy Policy, the terms “Questnory,” “we,” “us,” and “our” refer to the operator of the Questnory online store.

Questnory provides an online retail service offering gaming gear, board games, card games, tabletop products, board game accessories, gaming setup products, and related merchandise.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

  • Visit or use questnory.us

  • Create or use a customer account

  • Browse or purchase products

  • Submit a return or refund request

  • Contact customer support

  • Subscribe to marketing communications

  • Participate in a promotion

  • Submit a review or other content

  • Otherwise interact with Questnory

The website, products, customer support, and related features are collectively referred to in this policy as the “Services.”

Questnory is powered by Shopify, which provides the e-commerce platform used to operate our online store.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have been provided with this Privacy Policy and understand the practices described in it.

This acknowledgment does not constitute consent where applicable law requires separate, express, or opt-in consent.

If this Privacy Policy conflicts with our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy will control for that subject.

1. Meaning of Personal Information

In this Privacy Policy, “personal information” means information that identifies, relates to, describes, can reasonably be linked with, or could reasonably be associated with an individual or household.

Depending on applicable law, similar terms may include:

  • Personal data

  • Personally identifiable information

  • Consumer data

Personal information generally does not include information that has been lawfully aggregated, anonymized, or de-identified so that it cannot reasonably be linked to a particular person.

2. Personal Information We May Collect

The categories of personal information we collect depend on how you interact with Questnory, the features you use, the products you purchase, the technology connected to our store, and the laws applicable to your location.

Contact Information

We may collect:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Country, state, province, city, and postal code

  • Other delivery or contact information

Account Information

If customer accounts are available, we may collect:

  • Account name

  • Email address

  • Login credentials

  • Saved addresses

  • Communication preferences

  • Account settings

  • Wishlist or saved-product information

  • Account activity

Passwords may be processed through Shopify or an authentication provider. Questnory does not need access to your plain-text password to operate an account.

Order and Transaction Information

We may collect:

  • Products viewed

  • Products added to a cart

  • Products added to a wishlist

  • Products purchased

  • Order number

  • Order date

  • Order value

  • Discounts applied

  • Shipping method

  • Shipping status

  • Tracking information

  • Returns

  • Exchanges

  • Cancellations

  • Refunds

  • Chargebacks

  • Previous transactions

  • Product reviews connected with a purchase

Payment Information

Payments are generally processed by Shopify Payments or another payment provider made available during checkout.

Payment-related information may include:

  • Billing name and address

  • Payment method type

  • Payment authorization status

  • Transaction amount

  • Payment-provider transaction identifiers

  • Limited payment card details, such as the card brand and last digits

  • Fraud-screening results

  • Refund and dispute information

Complete payment card numbers, security codes, and other sensitive payment credentials are generally collected and processed directly by the applicable payment processor rather than being made fully available to Questnory.

We do not ask customers to send complete payment card information or card security codes through customer support email.

Customer Support and Communications

When you contact us, we may collect:

  • Your name

  • Email address

  • Order number

  • Message content

  • Customer support history

  • Product photographs

  • Packaging photographs

  • Video evidence

  • Shipping documentation

  • Return information

  • Other information you voluntarily submit

Please do not provide sensitive information that is unnecessary for us to respond to your request.

Device and Technical Information

We and our service providers may automatically collect:

  • IP address

  • Browser type

  • Browser language

  • Device type

  • Operating system

  • Device identifiers

  • Cookie identifiers

  • Approximate location based on IP address

  • Network information

  • Referring website

  • Session information

  • Website-error and diagnostic information

Website Usage Information

We may collect information concerning how you interact with the Services, including:

  • Pages viewed

  • Products viewed

  • Search terms

  • Links selected

  • Time spent on pages

  • Shopping cart activity

  • Checkout activity

  • Advertising interactions

  • Referral sources

  • Website navigation

  • Date and time of visits

  • Customer preference information

Marketing and Advertising Information

We may collect:

  • Marketing communication preferences

  • Email engagement information

  • Advertisement views

  • Advertisement interactions

  • Campaign attribution information

  • Referral information

  • Products that may interest you

  • Inferences concerning shopping interests

Reviews and User-Submitted Content

If you submit a review, rating, photograph, comment, question, or other content, we may collect:

  • Display name

  • Review content

  • Rating

  • Submitted photographs or video

  • Product associated with the review

  • Submission date

  • Verification information

  • Other information voluntarily included

Information submitted for public display may be visible to other website users.

Do not include private or sensitive information in a public review.

Fraud-Prevention and Security Information

We may collect or receive information used to detect and prevent fraud, including:

  • IP reputation

  • Device or browser signals

  • Transaction patterns

  • Address verification results

  • Payment authorization results

  • Account activity

  • Previous claims or disputes

  • Indicators of unauthorized transactions

  • Information supplied by fraud-prevention providers

Information Concerning Privacy Requests

When you exercise a privacy right, we may collect:

  • The type of request

  • Contact information

  • Account or order information

  • Identity-verification information

  • Authorized-agent documentation

  • Communications concerning the request

  • Our response and processing records

3. Sources of Personal Information

We may collect personal information from the following sources.

Directly From You

We collect information directly from you when you:

  • Place an order

  • Create an account

  • Enter information during checkout

  • Contact customer support

  • Request a return or refund

  • Submit a review

  • Subscribe to marketing

  • Enter a promotion

  • Submit a privacy request

  • Otherwise provide information to us

Automatically Through the Services

We may collect information automatically through:

  • Cookies

  • Pixels

  • Tags

  • Local storage

  • Analytics technologies

  • Advertising technologies

  • Shopify technology

  • Server logs

  • Similar online tools

From Shopify and Other Service Providers

We may receive information from providers that assist us with:

  • Website hosting

  • E-commerce services

  • Payment processing

  • Fraud prevention

  • Analytics

  • Advertising

  • Customer accounts

  • Customer support

  • Email delivery

  • Order fulfillment

  • Shipping

  • Returns

  • Website security

From Product Suppliers and Fulfillment Providers

We may receive order-related information from product suppliers, distributors, warehouses, and fulfillment providers.

This may include:

  • Inventory status

  • Fulfillment status

  • Shipment information

  • Tracking information

  • Delivery exceptions

  • Return status

  • Product availability

  • Product-issue information

From Shipping Carriers

We may receive:

  • Tracking events

  • Estimated delivery information

  • Delivery confirmations

  • Delivery photographs

  • Signature information

  • Address exceptions

  • Damage reports

  • Lost-package claim information

  • Return-to-sender information

From Advertising and Analytics Partners

We may receive information relating to:

  • Website visits

  • Advertising performance

  • Referral sources

  • Campaign activity

  • Device identifiers

  • Advertising preferences

  • Interactions with advertisements

From Public or Lawful Third-Party Sources

When permitted by law, we may receive information from:

  • Public records

  • Fraud-prevention databases

  • Payment providers

  • Social media platforms

  • Professional advisers

  • Government authorities

  • Other lawful third-party sources

4. How We Use Personal Information

We may use personal information for the following purposes.

Providing the Services

We use personal information to:

  • Operate our website

  • Display products

  • Maintain shopping carts

  • Create and manage customer accounts

  • Process orders

  • Authorize payments

  • Arrange fulfillment

  • Arrange shipping

  • Provide tracking information

  • Process returns, refunds, exchanges, and cancellations

  • Respond to customer inquiries

  • Maintain order and transaction records

  • Provide requested website features

Performing Our Contract With You

When you submit an order, we use information as reasonably necessary to:

  • Verify the order

  • Process payment

  • Supply the ordered products

  • Communicate order information

  • Deliver the order

  • Respond to product or delivery issues

  • Process an authorized return or refund

  • Enforce applicable purchase terms

Customer Support

We use personal information to:

  • Identify your order

  • Respond to questions

  • Investigate delivery issues

  • Review damaged or defective product claims

  • Review missing-component claims

  • Provide return instructions

  • Resolve complaints

  • Maintain a record of customer service communications

Personalizing and Improving the Services

We may use information to:

  • Remember customer preferences

  • Recommend products

  • Improve navigation

  • Improve product organization

  • Understand customer interests

  • Identify frequently viewed products

  • Analyze website use

  • Test website features

  • Improve customer support

  • Improve store performance

Marketing and Advertising

Subject to applicable law and customer choices, we may use personal information to:

  • Send promotional emails

  • Inform customers of products or offers

  • Measure marketing performance

  • Display advertisements

  • Personalize advertising

  • Create or measure advertising audiences

  • Understand advertisement interactions

  • Limit repetitive advertisements

  • Attribute purchases to advertising campaigns

Where applicable law requires consent before using non-essential cookies or sending marketing communications, we will request the appropriate consent.

Security and Fraud Prevention

We may use information to:

  • Authenticate accounts

  • Protect payment transactions

  • Detect suspected fraud

  • Prevent unauthorized account use

  • Investigate suspicious orders

  • Prevent return or refund abuse

  • Protect customers and the website

  • Enforce our Terms of Service

  • Maintain business security

  • Respond to security incidents

Legal and Regulatory Purposes

We may use personal information to:

  • Comply with applicable laws

  • Maintain legally required records

  • Respond to lawful government requests

  • Respond to subpoenas, court orders, or legal process

  • Exercise or defend legal claims

  • Investigate policy violations

  • Respond to payment disputes

  • Respond to intellectual property complaints

  • Assist with product-safety notices or recalls

  • Protect the rights and safety of Questnory, customers, or others

Business Operations

We may use personal information for:

  • Accounting

  • Tax reporting

  • Auditing

  • Business planning

  • Inventory management

  • Supplier management

  • Fulfillment management

  • Quality control

  • Internal reporting

  • Corporate transactions

  • Business continuity

5. Legal Bases for Processing

Where the laws applicable to you require us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Contract

Processing may be necessary to:

  • Process your order

  • Receive payment

  • Deliver products

  • Provide customer support

  • Process returns or refunds

  • Provide requested account services

Legitimate Interests

We may process information when reasonably necessary for legitimate business purposes, including:

  • Operating and improving the Services

  • Preventing fraud

  • Maintaining security

  • Managing customer relationships

  • Analyzing store performance

  • Protecting legal rights

  • Conducting appropriately balanced marketing

We consider the nature of the information, the purpose of processing, and the potential effect on individuals before relying on legitimate interests.

Consent

We may rely on consent for activities such as:

  • Optional cookies

  • Certain targeted advertising

  • Promotional communications

  • Other processing that requires opt-in permission

Where processing relies on consent, you may withdraw consent at any time. Withdrawal does not make prior lawful processing invalid.

Legal Obligations

We may process information to comply with:

  • Tax obligations

  • Accounting requirements

  • Consumer-protection requirements

  • Product-safety requirements

  • Court orders

  • Lawful government requests

  • Other legal obligations

Protection of Vital Interests

In limited circumstances, information may be processed when reasonably necessary to protect the life or physical safety of an individual.

6. Cookies and Similar Technologies

Questnory, Shopify, and our service providers may use cookies and similar technologies.

These technologies may include:

  • Essential cookies

  • Functional cookies

  • Analytics cookies

  • Advertising cookies

  • Pixels

  • Tags

  • Local storage

  • Similar identifiers

Essential Technologies

Essential technologies may be used to:

  • Maintain shopping cart functionality

  • Operate checkout

  • Authenticate accounts

  • Remember security settings

  • Prevent fraud

  • Maintain website availability

  • Provide services requested by the customer

Because these technologies are necessary to provide requested Services, they may not be subject to optional cookie controls.

Functional Technologies

Functional technologies may be used to:

  • Remember preferences

  • Maintain language settings

  • Remember location or currency choices

  • Improve customer convenience

Analytics Technologies

Analytics technologies may be used to:

  • Measure visits

  • Understand website navigation

  • Identify technical errors

  • Measure product interest

  • Improve website performance

Advertising Technologies

Advertising technologies may be used to:

  • Measure advertising performance

  • Attribute orders to marketing campaigns

  • Personalize advertisements

  • Create or measure advertising audiences

  • Display advertisements based on browsing activity

Where required, optional analytics and advertising technologies will not be activated until the customer provides appropriate consent.

You may manage available cookie preferences through the cookie banner or preference tool presented on the website.

Browser settings may also permit you to block or delete cookies, but doing so may affect some website functions.

7. Shopify and Shopify Network Intelligence

Questnory uses Shopify to host and operate the online store.

Information submitted through the Services may be transmitted to and processed by Shopify and Shopify service providers to:

  • Provide the e-commerce platform

  • Process transactions

  • Maintain website functionality

  • Prevent fraud

  • Improve security

  • Provide customer accounts

  • Provide analytics

  • Provide other Shopify services used by Questnory

Shopify may process information in countries other than the country in which you reside.

Depending on Questnory’s Shopify settings and enabled features, Shopify may process information obtained from your interactions with Questnory, Shopify, and other Shopify merchants to provide enhanced services, improve products, personalize experiences, prevent fraud, or support advertising features.

When Shopify Network Intelligence or another relevant enhanced Shopify service is enabled, certain processing may be conducted by Shopify in its own role and subject to Shopify’s privacy documentation.

Customers may review Shopify’s Consumer Privacy Policy and use the Shopify Privacy Portal to learn more about Shopify’s processing and available privacy rights.

Where applicable, Questnory will provide cookie controls, opt-out tools, or other privacy choices relating to these activities.

8. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for legitimate purposes described in this policy.

Shopify

We disclose information to Shopify as necessary to host, operate, secure, and improve the Services.

Payment Processors and Financial Institutions

We may disclose transaction information to:

  • Payment processors

  • Banks

  • Card networks

  • Payment gateways

  • Fraud-prevention services

  • Chargeback administrators

These entities may process information under their own legal obligations and privacy policies.

Suppliers, Warehouses, and Fulfillment Providers

We may provide information reasonably necessary to process and fulfill orders, including:

  • Recipient name

  • Shipping address

  • Telephone number, when required

  • Email address, when required for delivery

  • Ordered product

  • Quantity

  • Delivery instructions

  • Order or fulfillment reference number

Suppliers and fulfillment providers are not authorized by Questnory to use order information for unrelated independent marketing unless you separately consent or applicable law permits it.

Shipping and Logistics Providers

We may provide information to shipping carriers and logistics providers to:

  • Create shipping labels

  • Deliver orders

  • Provide tracking

  • Resolve address issues

  • Investigate damage

  • Investigate missing packages

  • Process returns

Technology and Operational Providers

We may disclose information to providers assisting with:

  • Website hosting

  • Cloud storage

  • Email delivery

  • Customer support

  • Website security

  • Error monitoring

  • Data analysis

  • Account management

  • Product reviews

  • Inventory management

  • Returns management

Analytics and Advertising Partners

Subject to applicable law and customer choices, we may disclose online identifiers, device information, website activity, and advertising interaction information to analytics and advertising partners.

These disclosures may be considered a “sale,” “sharing,” or processing for “targeted advertising” under certain U.S. state privacy laws, even when Questnory does not receive money for the information.

You may have the right to opt out as described below and on our Your Privacy Choices page.

Professional Advisers

We may disclose information to:

  • Lawyers

  • Accountants

  • Auditors

  • Insurers

  • Tax advisers

  • Compliance consultants

  • Other professional advisers

Such disclosures will be limited to information reasonably necessary for the relevant professional service.

Government and Legal Recipients

We may disclose information when reasonably necessary to:

  • Comply with applicable law

  • Respond to valid legal process

  • Respond to government requests

  • Protect legal rights

  • Prevent fraud

  • Protect safety

  • Investigate illegal activity

  • Enforce store policies

Business Transactions

Information may be disclosed in connection with:

  • A merger

  • Acquisition

  • Financing

  • Reorganization

  • Sale of assets

  • Bankruptcy

  • Change in ownership

  • Due diligence concerning a business transaction

Any recipient will be required to handle personal information consistently with applicable law.

At Your Direction or With Your Consent

We may disclose information when you:

  • Direct us to do so

  • Request a third-party integration

  • Use a social media feature

  • Authorize a disclosure

  • Otherwise provide valid consent

9. Sale, Sharing, and Targeted Advertising

Questnory does not necessarily sell personal information for money.

However, certain advertising and analytics disclosures may be defined as:

  • Sale of personal information

  • Sharing of personal information

  • Targeted advertising

  • Cross-context behavioral advertising

under certain U.S. state privacy laws.

Depending on your place of residence, you may have the right to opt out of these activities.

You may submit an opt-out request through:

  • The data-sharing opt-out page made available through questnory.us

  • A recognized Global Privacy Control signal

  • Emailing dasrtnhiomkl@gmail.com with the subject “Privacy Choices Request”

An opt-out request does not prevent information from being used or disclosed for purposes that remain permitted by law, including:

  • Processing orders

  • Providing customer support

  • Preventing fraud

  • Maintaining security

  • Processing payments

  • Fulfilling deliveries

  • Complying with legal obligations

For more information, review our Your Privacy Choices page.

10. Global Privacy Control and Do Not Track

Where required by applicable law and supported by our website configuration, Questnory recognizes the Global Privacy Control signal as a request to opt out of certain personal information sales, sharing, or targeted advertising.

A Global Privacy Control request may apply only to the browser or device through which the signal is sent unless it can reasonably be associated with a logged-in customer account.

You may need to enable the signal separately on each browser or device.

Other browser-based “Do Not Track” signals are not interpreted consistently across the online industry. Unless applicable law requires otherwise, the Services may not respond to signals other than Global Privacy Control.

11. Marketing Communications

Questnory may send promotional communications where permitted by law.

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the applicable message.

You may also contact:

Email: dasrtnhiomkl@gmail.com

Unsubscribing from marketing does not prevent us from sending non-promotional communications reasonably necessary to:

  • Confirm an order

  • Provide shipping information

  • Process a return

  • Issue a refund

  • Respond to customer support

  • Provide security notices

  • Communicate policy or account information

It may take a reasonable period to process an unsubscribe request.

12. Data Retention

Questnory retains personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

  • Complete transactions

  • Maintain customer accounts

  • Provide customer support

  • Process returns and refunds

  • Maintain tax and accounting records

  • Detect fraud

  • Maintain security

  • Resolve disputes

  • Enforce contracts and policies

  • Comply with legal obligations

  • Establish, exercise, or defend legal claims

Retention periods vary depending on:

  • The type of information

  • The purpose for which it was collected

  • Applicable legal requirements

  • Contractual requirements

  • Security and fraud risks

  • Whether a customer account remains active

  • Whether a dispute or claim remains unresolved

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

Deletion from active systems may not result in immediate deletion from encrypted backups or legally required archival records.

13. Data Security

Questnory uses reasonable administrative, technical, and organizational measures intended to protect personal information.

These measures may include:

  • Access controls

  • Password protection

  • Secure e-commerce infrastructure

  • Payment-provider security

  • Fraud monitoring

  • Encryption during transmission where supported

  • Account authentication

  • Service-provider controls

  • Security monitoring

No website, database, transmission method, or storage system can be guaranteed to be completely secure.

Customers are responsible for:

  • Protecting account credentials

  • Using a secure password

  • Avoiding password reuse

  • Restricting access to their devices

  • Promptly reporting suspected unauthorized account activity

Do not send passwords, complete card numbers, card security codes, or other unnecessary sensitive information through ordinary email.

If we identify a data-security incident requiring notice under applicable law, we will provide notice to affected individuals and authorities as legally required.

14. International Transfers

Questnory, Shopify, and other service providers may process, store, or access personal information in countries other than the country in which you reside.

Privacy and data-protection laws in those countries may differ from those in your location.

Where applicable law requires safeguards for an international transfer, we or the relevant service provider may rely on:

  • Adequacy decisions

  • Standard contractual clauses

  • Data-processing agreements

  • Contractual protections

  • Other legally recognized transfer mechanisms

The use of Shopify and international fulfillment or technology providers may result in personal information being processed in multiple countries.

15. Third-Party Websites and Services

The Services may contain links to websites, social media platforms, applications, or services operated by third parties.

Questnory does not control the privacy or security practices of independently operated third-party services.

Before providing personal information to a third party, review that third party’s:

  • Privacy policy

  • Security practices

  • Terms of use

  • Cookie practices

The inclusion of a link does not by itself mean that Questnory controls or endorses the third-party service.

Information posted in a public or semi-public location, including a public product review or social media post, may be visible and reused by others.

16. Children’s Privacy

The Services are intended for general retail customers and are not directed to children under 13.

Questnory does not knowingly collect personal information directly from children under 13 without legally required parental consent.

Although Questnory sells certain games and products that may be used by children, purchases by minors should be made with the involvement and authorization of a parent or legal guardian.

We do not knowingly sell or share the personal information of individuals under 16 in circumstances requiring affirmative authorization without obtaining the legally required authorization.

A parent or legal guardian who believes that a child has provided personal information without proper authorization may contact:

Email: dasrtnhiomkl@gmail.com
Email Subject: Child Privacy Request

We will review the request and take appropriate action consistent with applicable law.

17. Your Privacy Rights

Depending on where you live and the laws applicable to Questnory, you may have some or all of the following rights.

These rights are not absolute and may be subject to legal exceptions.

Right to Access or Know

You may have the right to request:

  • Confirmation that we process your personal information

  • Categories of information collected

  • Specific information maintained about you

  • Sources of the information

  • Purposes for processing

  • Categories of recipients

Right to Correction

You may have the right to request correction of inaccurate personal information.

Right to Deletion

You may have the right to request deletion of certain personal information.

We may retain information when legally permitted or required, including to:

  • Complete transactions

  • Maintain tax records

  • Detect fraud

  • Resolve disputes

  • Protect security

  • Exercise legal rights

  • Comply with legal obligations

Right to Data Portability

You may have the right to receive certain personal information in a portable and, where technically feasible, readily usable format.

Right to Opt Out

You may have the right to opt out of:

  • Sale of personal information

  • Sharing for cross-context behavioral advertising

  • Targeted advertising

  • Certain profiling producing legal or similarly significant effects

Right to Restrict Processing

Where applicable, you may have the right to request restriction of certain processing.

Right to Object

Where applicable, you may have the right to object to processing based on legitimate interests, including certain direct-marketing activities.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal does not affect processing that was lawful before consent was withdrawn.

Right to Appeal

Residents of certain jurisdictions may have the right to appeal a decision concerning a privacy request.

Right to Non-Discrimination

Questnory will not unlawfully discriminate against you for exercising an applicable privacy right.

18. Exercising Your Privacy Rights

You may submit a privacy request by contacting:

Questnory Privacy Support
Email: dasrtnhiomkl@gmail.com
Official Website: https://questnory.us

Please use an appropriate subject line, such as:

  • Privacy Access Request

  • Privacy Correction Request

  • Privacy Deletion Request

  • Privacy Opt-Out Request

  • Privacy Request Appeal

Please describe the request and identify the customer account, order, email address, or browser information to which it relates.

Do not send unnecessary sensitive information.

You may also exercise applicable sale, sharing, or targeted advertising opt-out rights through the Your Privacy Choices page available on our website.

19. Verification of Privacy Requests

We may need to verify your identity before completing certain requests.

Verification may involve confirming:

  • Email address

  • Order number

  • Billing or shipping information

  • Account information

  • Previous transaction information

  • Other information reasonably connected with the customer record

We will request only information reasonably necessary to verify the request and prevent unauthorized access, deletion, or disclosure.

Information collected for verification will be used for verification, security, fraud prevention, recordkeeping, and other legally permitted purposes.

If we cannot reasonably verify a request, we may request additional information or explain why the request cannot be completed.

Opt-out requests will not be subjected to identity verification beyond what is reasonably necessary to associate the request with the relevant browser, device, account, or customer record.

20. Authorized Agents

Where applicable law permits, you may appoint an authorized agent to submit a privacy request on your behalf.

We may require:

  • Written proof of authorization

  • Direct confirmation from you

  • Verification of your identity

  • Verification of the agent’s identity

  • A valid power of attorney, where applicable

We may deny an agent request when sufficient authority cannot be established.

21. Privacy Request Appeals and Complaints

If we deny a privacy request and applicable law provides an appeal right, you may appeal by replying to our decision or contacting:

Email: dasrtnhiomkl@gmail.com
Email Subject: Privacy Request Appeal

Please explain why you believe the decision should be reconsidered.

Depending on your place of residence, you may also have the right to submit a complaint to:

  • Your state attorney general

  • A data-protection authority

  • A privacy regulator

  • Another competent government authority

Submitting a complaint does not eliminate any legal deadline applicable to your claim.

22. California Privacy Information

California residents may have rights under applicable California privacy law, subject to statutory thresholds, definitions, and exceptions.

Depending on applicability, these rights may include:

  • The right to know

  • The right to access

  • The right to correct

  • The right to delete

  • The right to data portability

  • The right to opt out of sale or sharing

  • The right to limit certain uses of sensitive personal information

  • The right to non-discrimination

Questnory does not use sensitive personal information for purposes requiring a right-to-limit notice unless such use is disclosed and the required choice is provided.

California residents may exercise applicable opt-out rights through our Your Privacy Choices page or a recognized Global Privacy Control signal.

We do not knowingly sell or share the personal information of consumers under 16 without legally required affirmative authorization.

23. European Economic Area, United Kingdom, and Switzerland

Where European, United Kingdom, or Swiss data-protection law applies, Questnory acts as the controller of personal information collected for our own retail operations, except where another entity independently determines the purposes and means of processing.

You may have rights to:

  • Access personal information

  • Correct inaccurate information

  • Delete information

  • Restrict processing

  • Object to processing

  • Receive portable data

  • Withdraw consent

  • Complain to a supervisory authority

Where we rely on legitimate interests, you may request information concerning the relevant interests and object to the processing.

Where we rely on consent, you may withdraw consent at any time.

Where information is required to perform a contract, failure to provide it may prevent us from processing or delivering an order.

Questnory has not appointed a data-protection officer unless one is separately identified on the website.

24. Automated Decision-Making and Profiling

Questnory and our service providers may use automated tools to:

  • Detect suspected fraud

  • Evaluate transaction risk

  • Recommend products

  • Personalize content

  • Measure advertising

  • Organize customer support

  • Improve website functionality

These tools may analyze transaction, device, website-activity, or account information.

Questnory does not intend to make decisions producing legal or similarly significant effects based solely on automated processing unless such processing is permitted by applicable law and any required rights or notices are provided.

Payment providers and fraud-prevention providers may independently make automated decisions under their own policies.

25. Changes to This Privacy Policy

Questnory may update this Privacy Policy to reflect:

  • Changes to our business

  • Changes to the Services

  • New Shopify features

  • New applications or providers

  • Changes to our data practices

  • Legal or regulatory changes

  • Security requirements

The updated policy will be posted with a revised “Last Updated” date.

When legally required, we will provide additional notice or obtain consent before applying a material change.

Changes will generally apply prospectively and will not retroactively reduce rights that already apply to completed transactions.

26. Contact Information

For questions, complaints, or requests concerning this Privacy Policy or Questnory’s privacy practices, contact:

Questnory Privacy Support
Email: dasrtnhiomkl@gmail.com
Official Website: https://questnory.us
Business Type: Online Retail Store
Primary Categories: Gaming Gear, Board Games, and Board Game Accessories

For faster processing, use “Privacy Request” in the subject line and describe the nature of your inquiry.

Please do not send passwords, complete payment card information, card security codes, or unnecessary sensitive information by email.

This Privacy Policy should be read together with the Questnory Your Privacy Choices page and Terms of Service.