Terms of Service

Last Updated: July 17, 2026

Overview

This website is operated under the store name Questnory.

Throughout this website, the terms “Questnory,” “we,” “us,” and “our” refer to the operator of Questnory and the online retail services made available through questnory.us.

Questnory provides this website, including its information, products, features, customer support, and related services, subject to these Terms of Service.

These Terms of Service apply to all visitors and users of the website, including browsers, customers, purchasers, and persons submitting content or communicating with Questnory.

By accessing this website, creating an account, submitting an order, or using any part of our services, you agree to these Terms of Service and the policies incorporated into them by reference.

Please read these Terms carefully before using the website.

If you do not agree with these Terms, you should not use the website or submit an order.

Nothing in these Terms excludes or limits any consumer right, warranty, remedy, or liability that cannot lawfully be excluded or limited under applicable law.

1. Eligibility and Use by Minors

You must be at least the age of majority in your state, province, or country of residence to make a purchase through Questnory.

A person under the age of majority may use the website or purchase a product only with the involvement and authorization of a parent or legal guardian.

The parent or legal guardian is responsible for reviewing:

• Product age recommendations

• Safety warnings

• Small-parts warnings

• Platform compatibility

• Product instructions

• Supervision requirements

Certain board games, tabletop products, gaming accessories, miniature products, collectible products, and electronic products may not be suitable for young children.

Questnory does not represent that every product displayed on the website is suitable for every age group.

2. Acceptable Use

You may use the website only for lawful personal or commercial shopping purposes.

You may not use the website or services to:

• Violate any applicable law or regulation

• Commit fraud or submit false information

• Impersonate another individual or organization

• Interfere with the operation or security of the website

• Introduce viruses, malware, malicious code, or harmful technology

• Attempt to gain unauthorized access to an account or system

• Collect personal information about other users without authorization

• Use automated systems to overload or disrupt the website

• Circumvent security, purchase, quantity, or access restrictions

• Use the website to infringe intellectual property rights

• Submit unlawful, threatening, abusive, defamatory, or deceptive content

• Conduct unauthorized resale, payment fraud, chargeback abuse, or return abuse

Questnory may restrict or suspend access when reasonably necessary to protect customers, prevent fraud, comply with legal obligations, or maintain the security and operation of the website.

We will not refuse service for an unlawful discriminatory reason.

3. Account Information

Certain features may allow or require customers to create an account.

You are responsible for:

• Providing accurate and current information

• Maintaining the confidentiality of your login credentials

• Restricting access to your account and devices

• Reviewing activity conducted through your account

• Promptly notifying us of suspected unauthorized access

You may not transfer, sell, or share an account in a manner that creates fraud, security, or privacy risks.

Questnory is not responsible for loss caused by a customer’s failure to reasonably secure account credentials, except where responsibility cannot legally be excluded.

We may require identity, payment, address, or order verification before processing certain transactions.

4. Product Information

Questnory makes reasonable efforts to present product information accurately.

Product information may include:

• Product titles

• Descriptions

• Images

• Dimensions

• Materials

• Included components

• Compatibility information

• Age recommendations

• Manufacturer information

• Availability

• Pricing

Product information may be provided by manufacturers, distributors, suppliers, fulfillment providers, or other lawful information sources.

Although we review and update information when reasonably possible, typographical errors, outdated information, supplier errors, or technical inaccuracies may occasionally occur.

Nothing in these Terms permits Questnory to knowingly provide false or materially misleading product information.

If we discover a material error affecting an order, we may contact the customer to provide corrected information and an available option, which may include confirming the corrected order or cancelling the affected product for a refund.

5. Product Images and Colors

We make reasonable efforts to display product images and colors accurately.

The appearance of a product may vary because of:

• Screen calibration

• Display settings

• Lighting

• Photography

• Manufacturing variations

• Packaging updates

• Product revisions

• Differences between production batches

Minor variations that do not materially affect the advertised function or identity of a product may not constitute a defect.

We will not substitute a materially different color, design, edition, model, or configuration without the customer’s consent.

6. Gaming Product Compatibility

Customers are responsible for reviewing product compatibility before completing an order.

Compatibility considerations may include:

• Console brand and generation

• Computer operating system

• Device model

• Connection type

• USB standard

• Bluetooth version

• Voltage and plug type

• Software requirements

• Game edition

• Region

• Controller type

• Product dimensions

A product described as compatible with one platform, console generation, or device model should not be assumed to work with another platform or model.

References to gaming platforms, consoles, devices, operating systems, brands, or product models are generally used to identify compatibility.

Such references do not by themselves indicate that Questnory is sponsored by, endorsed by, affiliated with, or officially authorized by the referenced brand owner.

If materially inaccurate compatibility information appears on a product page, customers should contact Questnory so that the matter can be reviewed under the Return and Refund Policy.

7. Board Games and Tabletop Products

Customers should review the following information before purchasing a board game, card game, tabletop game, puzzle, miniature product, or related accessory:

• Recommended age

• Number of players

• Approximate playtime

• Language

• Edition

• Expansion requirements

• Included components

• Product dimensions

• Assembly requirements

• Small-parts warnings

An expansion, accessory, organizer, insert, sleeve, miniature, token, or replacement component may require a separate base game or compatible product that is not included unless expressly stated.

Product images may show accessories, scenery, miniatures, cards, dice, storage products, or other items for demonstration purposes. Only the items expressly identified as included are part of the purchase.

Randomized products, blind boxes, collectible packs, and similar products do not guarantee a particular design, character, rarity, or component unless expressly stated.

8. Safety and Proper Use

Customers must review and follow all product instructions, manufacturer warnings, age recommendations, electrical requirements, installation instructions, and safety information.

Customers must not use a product in a manner that is unlawful, unsafe, or inconsistent with its intended use.

Small game pieces, dice, tokens, cards, batteries, cables, magnets, electronic components, miniatures, and similar items may create choking, electrical, ingestion, entanglement, or other risks when improperly used.

Adult supervision may be required for certain products.

Customers should discontinue use of any product that appears damaged, overheated, swollen, exposed, unstable, recalled, or otherwise unsafe.

If a product is subject to a safety recall, customers should follow the instructions issued by the applicable manufacturer or government authority.

9. Prices

Product prices may change before an order is submitted.

The price charged for an accepted order will generally be the price displayed during checkout, subject to correction of an obvious or material pricing error.

Price changes will not be applied retroactively to an accepted order unless:

• The customer agrees to the change

• The original price resulted from an obvious material error

• Applicable law requires a correction

Prices may not include sales tax, import charges, customs charges, brokerage fees, or other government-imposed charges unless expressly stated.

Any applicable amount collected by Questnory will be displayed during checkout when the checkout system is able to calculate it.

10. Pricing and Listing Errors

Occasionally, a product may be listed with an incorrect price, description, discount, availability status, specification, or image.

If we discover a material error before accepting or shipping the order, we may:

• Contact the customer with corrected information

• Allow the customer to confirm the order

• Cancel the affected product

• Issue a refund for any amount already collected for the cancelled product

Questnory will not require a customer to accept a higher price or materially different product without the customer’s agreement.

We may limit quantities or cancel orders that clearly attempt to exploit an obvious technical or pricing error, subject to applicable law.

11. Promotions and Discount Codes

Promotions, coupons, discount codes, and special offers are subject to the conditions displayed with the applicable offer.

Unless otherwise stated:

• Promotions cannot be combined

• Codes have no cash value

• Codes may expire

• Codes may be limited by product, customer, quantity, or location

• Discounts do not apply to previous purchases

• Discounts may not apply to shipping, taxes, or customs charges

• Promotions may be cancelled when affected by fraud or technical error

A promotion will not be withdrawn retroactively from a properly submitted and accepted order merely because the promotional period later ends.

12. Order Submission and Acceptance

Submitting an order is an offer to purchase the selected products under these Terms.

An automated order confirmation means that Questnory has received the order. It does not necessarily mean that the order has been finally accepted or shipped.

An order may be reviewed for:

• Product availability

• Payment authorization

• Address accuracy

• Fraud prevention

• Shipping eligibility

• Quantity restrictions

• Pricing or listing errors

• Legal or carrier restrictions

Questnory may lawfully decline or cancel an order before shipment when there is a reasonable basis, including:

• Product unavailability

• Payment failure

• Suspected fraud

• Incorrect pricing

• Shipping restrictions

• Duplicate orders

• Quantity limitations

• Inability to verify required information

• Legal or regulatory restrictions

If we cancel an order after collecting payment, we will issue the applicable refund to the original payment method.

13. Product Availability

Products displayed on the website may have limited availability.

Adding a product to a cart does not reserve inventory.

Inventory information may change between the time a product is viewed and the time an order is processed.

If an ordered product becomes unavailable, Questnory may:

• Cancel the affected product and issue a refund

• Contact the customer regarding a revised shipping date

• Offer an alternative product for the customer’s voluntary consideration

Questnory will not send a materially different substitute without the customer’s express agreement.

Store credit will not be substituted for a legally required monetary refund unless the customer voluntarily agrees and applicable law permits it.

14. Payment

Customers agree to provide valid and authorized payment information.

By submitting payment information, the customer represents that they are authorized to use the selected payment method.

Payments may be processed by independent payment providers.

Questnory may not directly receive or store complete payment card information when payment is processed through a third-party payment provider.

Payment authorization may be declined or delayed because of:

• Card issuer restrictions

• Incorrect billing information

• Fraud screening

• Payment provider errors

• Insufficient funds

• Security verification

• Transaction limits

Questnory is not responsible for fees independently charged by a customer’s bank, card issuer, or payment provider, except where such fees result directly from an unauthorized Questnory charge.

15. Taxes, Duties, and Import Charges

Customers are responsible for applicable taxes and government-imposed charges that are not collected during checkout.

International orders may be subject to:

• Import duties

• Customs taxes

• Brokerage fees

• Local taxes

• Inspection charges

• Carrier handling fees

These charges are generally imposed by the destination country or carrier and are not controlled by Questnory.

Customers are responsible for confirming whether a product can lawfully be imported and used in their location.

16. Order Processing, Shipping, and Delivery

Order processing, shipping fees, delivery estimates, tracking, split shipments, address issues, shipping delays, and missing-package procedures are governed by the Questnory Shipping and Delivery Policy.

Shipping and delivery dates are estimates unless expressly identified as guaranteed.

Questnory will make reasonable efforts to maintain shipping representations supported by current product and fulfillment information.

If an order cannot be shipped within the applicable represented timeframe, Questnory will provide available delay, cancellation, and refund options as required by applicable law.

17. Order Changes and Cancellations

Customers should contact Questnory as soon as possible to request an order change or cancellation.

Requests submitted within 12 hours are more likely to be reviewed before fulfillment, but no cancellation or modification is guaranteed.

An order may no longer be changeable or cancellable after it:

• Enters processing

• Is transferred to a fulfillment provider

• Receives a shipping label

• Is packaged

• Is physically transferred to a carrier

A cancellation is not effective until Questnory confirms it.

If an order can no longer be cancelled, the customer may request a return after delivery, subject to the Return and Refund Policy.

18. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged items, defective items, incorrect products, incomplete products, and return shipping are governed by the Questnory Return and Refund Policy.

Contacting customer support does not automatically approve a return, cancellation, replacement, exchange, or refund.

Products must not be returned without first receiving written return instructions.

A shipping origin, supplier location, carrier facility, manufacturer address, or address printed on the original package is not necessarily an authorized return location.

Nothing in these Terms limits any return or refund right that cannot legally be waived.

19. Third-Party Fulfillment and Service Providers

Questnory may use independent service providers to operate the store and fulfill orders, including:

• Website hosting providers

• E-commerce platforms

• Payment processors

• Fraud-prevention providers

• Product suppliers

• Warehouses

• Fulfillment providers

• Shipping carriers

• Customer communication providers

• Analytics providers

Products in the same order may be processed or shipped from different locations.

The use of a third-party provider does not eliminate any responsibility that Questnory is legally required to retain as the seller.

Third-party providers may also have separate terms that apply directly to their own services.

20. Third-Party Links

The website may contain links to third-party websites or services.

Third-party websites are not controlled by Questnory, and their content, security, availability, privacy practices, and terms may differ from ours.

A link does not necessarily mean that Questnory endorses or guarantees the third party.

Customers should independently review the applicable terms and privacy policies before using a third-party website or service.

Questnory is not responsible for loss caused solely by a customer’s voluntary use of an unrelated third-party service, except where responsibility cannot legally be excluded.

21. Manufacturer Information and Warranties

Certain products may include a warranty offered by the manufacturer.

Manufacturer warranties are governed by the manufacturer’s own:

• Terms

• Duration

• Territory

• Registration requirements

• Exclusions

• Claim procedures

Questnory does not create or extend a manufacturer warranty unless expressly stated on the applicable product page.

The existence of a manufacturer warranty does not eliminate any non-waivable rights the customer may have against Questnory under applicable law.

Customers should retain their order confirmation and other proof of purchase.

22. Intellectual Property

The Questnory name, website design, original store content, logos, graphics, text, organization, and other materials may be protected by copyright, trademark, or other intellectual property laws.

Content appearing on the website may be owned by Questnory, its licensors, manufacturers, suppliers, or other applicable rights holders.

You may use website content for ordinary personal shopping purposes.

Unless authorized by the applicable rights holder, you may not:

• Reproduce substantial portions of the website

• Republish protected content

• Sell or commercially distribute website content

• Remove ownership notices

• Create misleading copies of the website

• Use Questnory branding to impersonate the store

• Suggest an unauthorized affiliation with Questnory

Product names, company names, console names, game titles, logos, and trademarks belonging to third parties remain the property of their respective owners.

Their appearance on the website is generally for product identification, compatibility, or descriptive purposes and does not transfer ownership to Questnory.

23. Copyright and Trademark Complaints

Questnory respects the intellectual property rights of others.

A rights holder who believes that material on the website infringes their copyright or trademark may contact:

Email: dasrtnhiomkl@gmail.com

The notice should include, where applicable:

• Identification of the protected work or mark

• Identification and location of the disputed material

• The rights holder’s contact information

• A statement describing the basis of the complaint

• Evidence of ownership or authorization

• A good-faith statement that the use is not authorized

• A statement that the information supplied is accurate

• The name or signature of the complaining party

Questnory may remove or restrict disputed content while reviewing a sufficiently detailed complaint.

Submitting a knowingly false intellectual property complaint may create legal liability.

This contact process is not a substitute for any formal notice procedure required by applicable law.

24. Customer Communications and Reviews

Customers remain free to share honest opinions about Questnory, its products, customer service, and business conduct.

Nothing in these Terms prohibits or penalizes a customer for publishing a truthful review, including a negative review.

Questnory may moderate content submitted directly to its website when the content:

• Contains private or confidential information

• Contains unlawful threats

• Is harassing or discriminatory

• Is obscene or unrelated to the product

• Contains malicious code or spam

• Is clearly false or misleading

• Infringes another person’s rights

Disagreement with a customer’s honest opinion is not, by itself, a reason to impose a penalty or restrict the customer’s right to share that opinion.

Reviews, testimonials, and ratings displayed by Questnory must not be interpreted as guarantees that every customer will have the same experience.

25. Electronic Communications

By using the website or contacting Questnory electronically, you consent to receive transaction-related communications electronically, including:

• Order confirmations

• Payment notices

• Shipping updates

• Delay notices

• Cancellation notices

• Refund information

• Customer service responses

• Policy-related notices

Transaction-related communications may be necessary to process and service an order.

Marketing communications are subject to applicable consent and opt-out requirements.

Customers are responsible for maintaining an accurate email address and reviewing relevant messages.

26. Privacy

The collection, use, disclosure, and protection of personal information are governed by the Questnory Privacy Policy.

By using the website, you acknowledge that information may be processed by service providers reasonably necessary to operate the store, process payments, prevent fraud, fulfill orders, provide customer support, and comply with legal obligations.

These Terms do not authorize Questnory to use personal information in a manner inconsistent with the Privacy Policy or applicable law.

27. Website Availability

Questnory makes reasonable efforts to maintain website availability and security.

The website may occasionally be unavailable because of:

• Maintenance

• Technical errors

• Hosting interruptions

• Security incidents

• Software updates

• Network failures

• Events outside reasonable control

Questnory does not guarantee uninterrupted or error-free access to every website feature.

We may modify, suspend, or discontinue a website feature when reasonably necessary, provided that doing so does not eliminate obligations relating to accepted orders or rights that have already arisen.

28. Information Provided for General Purposes

General articles, guides, comparison information, product suggestions, and other editorial content are provided for informational purposes.

Customers should independently verify information that is material to:

• Product compatibility

• Electrical safety

• Installation

• Age suitability

• Import requirements

• Local regulations

• Tournament or organized-play rules

• Health or accessibility needs

General informational content does not replace manufacturer instructions, safety notices, or professional advice where such advice is appropriate.

29. Disclaimer of Certain Website Warranties

To the maximum extent permitted by applicable law, Questnory does not warrant that:

• The website will always be uninterrupted

• Every technical error will be corrected immediately

• Every third-party link will remain available

• Every device or browser will display the website identically

This section applies to website operation and does not eliminate product warranties, refund rights, or consumer protections that cannot legally be waived.

No statement in these Terms should be interpreted as disclaiming liability for fraud, intentional misconduct, or another liability that cannot lawfully be excluded.

30. Limitation of Liability

To the maximum extent permitted by applicable law, Questnory will not be responsible for indirect, incidental, special, or consequential loss arising solely from the use or inability to use the website when such loss was not reasonably foreseeable.

Nothing in these Terms limits or excludes liability for:

• Fraud or fraudulent misrepresentation

• Intentional misconduct

• Gross negligence where it cannot be excluded

• Death or personal injury where liability cannot legally be limited

• Breach of a non-waivable statutory right

• Any other liability that applicable law does not permit the parties to exclude

For an ordinary product or order claim, any available remedy will be determined under these Terms, the applicable store policies, and applicable law.

Some jurisdictions do not permit particular warranty exclusions or liability limitations. In those jurisdictions, the applicable limitation will apply only to the maximum extent legally permitted.

31. Indemnification for Misuse

To the maximum extent permitted by applicable law, a user may be responsible for reasonable losses, claims, or expenses resulting directly from the user’s:

• Fraudulent conduct

• Deliberate misuse of the website

• Violation of applicable law

• Infringement of another person’s rights

• Unauthorized access to another person’s account

• Malicious interference with website security

This section does not require an ordinary consumer to indemnify Questnory for Questnory’s own negligence, unlawful conduct, or breach of these Terms.

32. Fraud, Payment Disputes, and Chargebacks

Customers should contact Questnory promptly when they believe an order, charge, refund, or delivery record is incorrect.

Questnory may provide order records, communications, tracking, proof of refund, and other relevant transaction information to banks, payment providers, carriers, or fraud-prevention services when reasonably necessary to respond to a dispute.

Submitting a chargeback does not eliminate the customer’s obligation to provide truthful information.

Questnory will not penalize a customer merely for exercising a legitimate payment-dispute right.

However, we may restrict future transactions when there is reasonable evidence of fraud, repeated abuse, unauthorized payment activity, or intentionally false claims.

33. Events Outside Reasonable Control

Questnory will not be liable for a delay or failure caused solely by events outside its reasonable control, including:

• Natural disasters

• Severe weather

• Government actions

• Customs interruptions

• Carrier failures

• Public emergencies

• Labor disputes

• Network interruptions

• Widespread supply-chain failures

Questnory will continue to comply with any obligation that cannot legally be excused, including applicable notification, cancellation, and refund obligations.

34. Changes to These Terms

Questnory may update these Terms from time to time.

The updated version will be posted with a revised “Last Updated” date.

Changes will generally apply prospectively from their effective date.

The Terms applicable to a completed purchase will generally be the version made available when the order was submitted, except where a change is required by law or benefits the customer without reducing existing rights.

Material changes will not retroactively remove rights that already apply to a completed purchase.

35. Suspension and Termination

Questnory may suspend or terminate a user’s access when reasonably necessary because of:

• Fraud

• Security risks

• Repeated payment abuse

• Illegal activity

• Material violation of these Terms

• Harmful interference with the website

• Legal or regulatory requirements

Termination of website access does not eliminate:

• Payment obligations already incurred

• Refund obligations already owed

• Rights arising from a completed purchase

• Provisions that reasonably survive termination

36. Governing Law

These Terms are governed by the laws applicable to the business legally operating Questnory, without regard to conflict-of-law principles, except where the customer is entitled to mandatory protections under the law of their state, province, country, or place of residence.

Nothing in this section deprives a consumer of a legal protection or forum that cannot validly be waived.

37. Informal Dispute Resolution

Before filing a formal claim, customers are encouraged to contact Questnory and provide:

• The order number

• A clear description of the issue

• The requested resolution

• Relevant supporting information

Questnory will make a reasonable effort to review the matter and respond.

This informal process does not prevent a customer from contacting a government agency, payment provider, court, or other authority or from exercising a right subject to a legal deadline.

These Terms do not require arbitration and do not waive any right to participate in a class action unless a separate legally valid agreement expressly provides otherwise.

38. Severability

If a court or other authority determines that part of these Terms is invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect when legally possible.

39. No Waiver

A failure or delay by Questnory in enforcing a provision does not permanently waive the right to enforce that provision later.

A waiver is effective only to the extent expressly provided in writing.

40. Assignment

Customers may not transfer contractual rights or obligations in a manner that creates fraud, payment risk, or prejudice to another party without consent.

Questnory may transfer its rights and obligations as part of a lawful merger, acquisition, restructuring, sale of business assets, or change of service provider, provided that the transfer does not reduce non-waivable customer rights.

41. Entire Agreement

These Terms, together with the policies and information incorporated by reference, form the agreement governing use of the website and purchases from Questnory.

Related policies include:

• Privacy Policy

• Shipping and Delivery Policy

• Return and Refund Policy

• Contact Us page

• Any product-specific conditions clearly disclosed before purchase

If a product-specific term conflicts with these Terms, the more specific term will apply to that product to the extent permitted by law.

If any store policy conflicts with mandatory applicable law, the mandatory law will control.

42. Contact Information

Questions regarding these Terms of Service may be sent to:

Questnory Customer Support
Email: dasrtnhiomkl@gmail.com
Website: questnory.us

Please include relevant order information when the inquiry concerns a purchase.